FAQ

This page provides answers to common customer inquiries. Should your question not be addressed below, please direct your inquiry to our support team at service@nesprix.com. For questions regarding a specific order, please include your Order Number and the email you used at checkout.

Ordering & Payments

Q: How do I place my order? A: Add your preferred lingerie items to the shopping cart, select checkout or PayPal payment. Fill in your email, name and shipping address. If you have a discount code, enter and apply it before continuing to shipping and payment pages. After submitting payment, you will get an order confirmation email.

Q: What payment methods do you accept? A: We support Visa, MasterCard, American Express, Discover, PayPal, Apple Pay and Google Pay.

Q: How do I use a discount code? A: At checkout, find the discount field, input your promo code and click apply. Please verify the discount is shown on your order summary before completing payment.

Q: Is online ordering secure? A: Yes. Our website uses SSL encryption to protect your personal and payment information. Credit card data is encrypted and processed through a secure payment gateway.

Shipping & Delivery

Q: Do you ship internationally? A: Yes, we provide global shipping. You can check delivery availability for your country on checkout page.

Q: How long will my parcel arrive? A: Total delivery time equals processing time plus shipping time. General processing takes 1–5 business days. Estimated shipping time: US 9–18 business days; Canada, UK, Australia 9–15 business days.

Q: How can I track my order? A: Once shipped, we will send you an email with tracking number. You can track the parcel via common tracking platforms. Please wait 24–48 hours for carrier system to update tracking information.

Q: How much is shipping? A: Free shipping is available when your order total is over $59.98. The exact shipping fee will be displayed at checkout.

Order Modifications & Cancellations

Q: Can I cancel my order? A: You may cancel your order free of charge only if it has not been shipped and within 24 hours after placing the order. Once dispatched, cancellation is unavailable.

Q: Can I change size, color or shipping address after ordering? A: Please contact us immediately via service@nesprix.com with your order number if your package hasn't shipped. We cannot make any changes once the parcel is out for delivery.

After-Sales & Returns

Q: What should I do if I receive wrong, missing or damaged lingerie items? A: Contact our support email service@nesprix.com within 24 hours after delivery. Please provide your order number and clear photos of products and packaging. We will arrange solutions for you quickly.

Q: What is your return and exchange rule? A: You can submit return or exchange requests within 14 days after the package is marked delivered. Items must be unwashed, undamaged, with original tags, hygiene seals and packaging in resalable condition. Custom-made items, opened intimate apparel, accessories and clearance goods are non-returnable. Sealed, unused intimate apparel with intact original hygiene packaging can be returned following our general return rules. Once we receive and inspect your returned item, we will process your refund within 3 business days. Credit card refunds take up to 7 business days to reflect on your statement, PayPal refunds usually show within 48 hours after processing. You can check our dedicated Return & Exchange Policy for full details.

Q: Are product sizes as described? A: We list size chart and measurement details for bras, panties and loungewear on each product page for your reference. Manual measurement may have minor errors. We recommend checking sizing specifications carefully before purchase.

Account & Email Issues

Q: I didn't receive order confirmation email. A: First check your spam or junk folder. If you still cannot find it, email us with your checkout name and email address, we will resend the confirmation.

Q: I have not received my tracking number. A: Tracking information will be sent after our warehouse dispatches your goods, normally within 1–5 business days after you place the order.

Contact

Operating Company: Baoding Tengmeng Trading Co., Ltd.

Company Address: Unit 4197, 4th Floor, International Trade City, Baigou New Town, Baoding City, Hebei Province

Support Email: service@nesprix.com

Contact Phone: +86 16975436284

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)